What if I told you some
people have the power to influence the way another person thinks and behaves?
Wouldn’t you want to have the same superpower too? I know I would. Welcome to
the world of sales, where the sale is already made and you just have to take
the product home. We are constantly living in a world where sales is the most
necessary skill you need to sustain a living. When you are out looking for job,
you are essentially selling yourself to recruiters. When you have a great
business idea and want to pitch it, you are selling the benefits of your idea.
When you are working in any company, you are selling either products or
services to customers and end users. It is advantageous to hone your sales skills
and be the best and presenting whatever you want to sell to people in the best
light possible.
So how can we achieve
this?
Understand your customer and the problem
A huge part of sales is
knowing who the target audience is and what they are looking for. Sales has a
bad connotation because people see it as sleazy car salesman who are only
looking to get the most commission for themselves and are looking for the next
sucker they can rip off. Customers do not like pushy salesman who are only
focused on the sale. Effective salespeople play a more consultative role focused
on building a relationship with the customer by creating an environment of
safety and trust to understand the customer’s issues. Identify the customer’s
issue through research and chatting with them. Help prioritize the issue,
quantify how the issue affects the company as a whole, and what has stopped the
customer from solving the issue in the past. Usually it’s because of Time,
Money or Knowledge. From there, you will identify an opportunity to solve a
customer’s issue with your credibility and your company’s product.
Identify solutions to the problem
Products and solutions
are vehicles that deliver a service. For example, if a person wants to buy
something, but does not have the money to do so, banks may try to sell them a
credit card. The credit card itself is a tangible product that delivers a
service (spend money you don’t have).
How the customer can benefit from the solution and how it is better
than the competitors
Communicate value by
identifying the features of your product that best fulfills the service a
customer is looking for (problem), you will have essentially sold them your
product. The product sells itself and you are helping the customer understand
how the product can improve his quality of life.
By playing a
consultative role, you can be more effective in selling. Understanding how your
products fits the needs of the customer and solves their problems is the key
factor in getting more sales. Follow these steps and you will be on your way of
influencing how people think and behave.
What happened to the craft beer, man?? This reads like its going to be a great article. Sales are important and the skills are absolutely critical no matter what job you have. It seems like you will have the opportunity to further refine the message you are trying to convey. Including more examples like the one you give about credit cards will allow the reader to picture themselves and strengthen your points.
ReplyDeleteHaha I agree with Jonathan, I was looking forward to hearing about your take on craft beer! But this one is great too. I think everyone can benefit from reading their article. It also gives good insight in what to look for the next time someone tries to sell me something. The headings that you have for each subject are important and applicable. Maybe break some of the points down into bullet points to help with readability!
ReplyDelete